All you need is to master them and try to apply them in your workflow. Of course, the first time it may not work out, but after – the results of communication will please you. Rules for receiving phone calls: 1. You must clearly understand as soon as you pick up the phone – you will be fully responsible for solving the problems of the interlocutor (client) . During telephone communication, you represent the company in which you work and how professionally you do it will depend on whether the client chooses a company or goes to competitors. Therefore, answering every phone call, mentally think that you are the “voice of the company” and your main task is to arrange the interlocutor.
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Since customers like to ask numerous questions, you must clearly, and most importantly, authentically provide answers to them . Information about your company and the services you offer will help you with this. You must know everything from the origin of the company to how and from what the products are made. 3. Do not forget during communication about the generally accepted business etiquette: You need to pick up the phone immediately, no later than 3 beeps; Be sure to introduce yourself and specify how you can address the interlocutor UK Email List Specify the purpose of the call; At the end of the conversation, ask if the other person has any questions. 4. When communicating, do not be afraid to use specially designed methods . It should be borne in mind that telephone communication has its own characteristics, since the client does not see you. Therefore, you should make every effort to solve the problems that have arisen and make it clear that he is interested in you.
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Never let a customer wait . If during communication you find it difficult to provide an answer, then it is better to agree with the client that you will call him back. Do not ask the client to “hang on the phone.” 6. You must be clear that every phone call has a cost . Perhaps on the other end of the line is a USA CEO successful businessman who plans to conclude a multi-million dollar contract. It will depend on your skill whether it will be your contract or competitors. 7. Always end your phone conversation correctly . As practice shows, it is the beginning and end of a phone call that gives the overall impression.
