Thanks to the omnichannel , today, customers have more options and different ways of interacting with a brand than ever before. In other words, consumers can now be contacted through the Internet, with a chat on a website, on social networks via mobile, by email, in an application Uruguay Phone Numbers or in a physical space, in their premises / store. However, if not worked in the right way, this fragmentation can create many problems for the strategies of the brands. Although, on the positive side, it also generates many opportunities that can be exploited in an almost unlimited way, especially through the trending platforms for users.
However, the biggest challenge for brands and the strategists who work for them comes when the messages and user experience on these different channels feel inconsistent with each other. That’s where the importance of having a specific omnichannel marketing strategy comes in. Today, consumers are not only looking for products or services, they are also looking for an experience. In fact, 86 percent of business leaders agree that customer experience is vital to success. And for this, the use of different means is required. This strategy refers to the use of the customer relationship through a certain type of coherent and consistent communication and interaction in different channels that the same consumer seeks to use to interact with a brand or company. In order to achieve this omnichannel customer management, it is necessary to coordinate all these areas towards the same objective.
On the other hand, although it is true that most commercial and business models seek to privilege this premise, the reality is that to obtain favorable and immediate results there is still a long way to go. Especially when it comes to the customer experience. According to Oracle , 86 percent of buyers pay more for a better brand experience, although only 1 percent Phone Number List of them believe that vendors meet their expectations. Historically, customer satisfaction has been related to the performance of any company. However, recent studies found that this relationship could be rare, or even nil. Establishing unification from the get-go is the best thing to do. This works from different levels. That is, with a link, the information can be taken to different platforms where it interacts. Thus, one of the most important secrets for omnichannel analytics emerges.